A storm is brewing....

Today was very BLAH...It's been raining since last night. Guess i jinxed it when I said it was finally sunny. Oh well.

Needless to say work was dead, very dead. In the 8 hours I was there 1 table came in. That's right ONE. I was so bored I took my break early and of course that is when the 1 table made their appearance.

So i get back from break and head to the kitchen. One of the new guys I'm training had to take the table since I was gone, so I wanted to see if he needed help with anything.(This guy was hired as a server/busboy--but really just wants to serve) His tables food was about to come out when the supervisor we like to call "The Bitch" comes in. She starts yelling at him that our head boss wants him to go clean the cafeteria(his busboy role). He said, "Fine. When I'm done with my table I will do it". She screams, "That is not good enough, he wants it done now".

Now, we have had it drilled in our heads, not only in this restaurant but everyone one I've ever worked at, the customer comes first. So WHY would our head boss tell someone to desert his table to clean the cafeteria? No clue.

Next thing I know another employee, in the new guys defense, has gotten into the screaming bitch's face and told her how wrong it was that his table got taken away from him etc. It turns into a huge screaming match in the kitchen. The supervisor storms out. Next thing you know the employee who stuck up for the new guy is getting called into a meeting with the supervisor and our head boss. Stories got turned around as usual and the girl who defended him was in trouble while management saw nothing wrong with anything they did (VERY TYPICAL ...i know)

While this meeting was going on, the new guy has gotten so angry he is flipping out in the kitchen about how wrong all this is. I'm trying to calm him down by telling him to ignore it, he won't lose the tip-I will make sure of that. He can't take management so he puts on his coat and leaves the restaurant.

Every day at this place so much drama occurs. It seriously is like a soap opera. I don't know if I can deal with this kind of stress. Customer stress is one thing(that's the kind of stress I enjoy--makes me feel accomplished when it's all over) but this stress is on a whole new level. I know I'm probably not explaining this very well and it doesn't seem like that big of a deal, but it's what we've been dealing with for 2 months now. Nothing changes, except people quitting who can't take it and new people coming in who have no clue what is about to hit them. Oh well...tomorrow the baseball team comes in so my day should go by quick since it will be really busy.

Hanging in there....


This cartoon I found to be so appropriate for this post...especially that it had only 1 table dining and a fight breaking out in the kitchen....PERFECT!!!!

Anxiety Attack Day

The hotel where I work serves a free lunch for its employees during a 2 hour time period. So basically I get to work, grab my free lunch and eat quickly in the kitchen. I do this so I don't waste my 30 minute break within my first hour of work. Anyways, today I get to my work at my normal time, gossip with people about what happened so far that day and then go get my lunch. I'm standing in the kitchen eating when another waitress walks in and tells me a table has just been sat. So i swallow quickly and rush out to the dining room.

Who is at this table? Oh that's right, the owner/general manager of the whole hotel and another equally important person he is meeting with. I'm very confident so I walk over, greet them and ask what they would like to drink. He interrupts me and asks what kind of soup we have (I have literally been here 30 mins, 15 of which was spent getting lunch. I told him I think we have none, which after confirming with the kitchen was correct. (Yes 1 point for me). They order drinks and place there food orders with no problems. Well unless you count her ordering iced-coffee when we don't serve that(We're not Dunkin Donuts). But no problems I can make that happen. All my rushing around to make this drink and I forget to give her a saucer for the mug(which I didn't see as a huge problem since she wasn't going to be drinking out the mug anyway). So the manager yells at me basically making me feel like the dumbest person to exist in front of 5 other co-workers. (Minus 100 points for me)

Everything else goes OK, except for the fact I can't stop sweating and my heart is beating a mile a minute since my job is on the line. They finish their meal and leave the restaurant. A couple hours later during our meeting, I overhear employees talking about how we are no longer using saucers for the coffee cups. So to save myself from getting yelled at after the head manager and my manager have their meeting, I tell him how I get yelled at for following procedure. Little did I even know this was now a proper procedure. So he says he will speak to the owner for yelling at me like that. YESSS Don't need to worry about getting fired today.

Seriously it seems like a silly reason to get fired, but that is how this corporation is. They are a very well know hotel chain and do not take tiny mistakes.

Overall, it was a decent day.